Companies › Salesforce › DNS records › help.salesforce.com
help.salesforce.com
Salesforce · tier critical (support / help) · 3.2% of the company's traffic weight · CrUX top 100,000 · scan of 2026-10-17
Packet Clearing House + UltraDNS (DigiCert)DNS (zone salesforce.com)
AkamaiCDN & security via Salesforce
Akamai (AS20940)23.46.228.0/24
DNS records
| Status | live |
|---|---|
| CNAME chain | help.salesforce.com.00d30000000xsfgeas.live.siteforce.com → sdc.prod.communities.salesforce.cdn.edgekey.net → e78038.dsca.akamaiedge.net |
| A | 23.46.228.178 23.46.228.164 |
| AAAA | 2600:1409:9800:1d::17d8:9111 2600:1409:9800:1d::17d8:9116 |
| Zone | salesforce.com |
| Zone NS | pch1.salesforce-dns.com pch2.salesforce-dns.com udns1.salesforce.com udns2.salesforce.com udns3.salesforce.com udns4.salesforce.com |
| Origin ASN | AS20940 Akamai (AS20940) |
| BGP prefix | 23.46.228.0/24 |
HTTP
| GET / status | 301 |
|---|---|
| /cdn-cgi/trace | no (404) |
| akamai-grn | 0.d20e2017.1792264634.9edb5f10 |
| cf-ray | a4c1a46e8ddefa59-SEA |
| location | https://help.salesforce.com/s/ |
| server | cloudflare |
| set-cookie(names) | CookieConsentPolicy, LSKey-c$CookieConsentPolicy, BrowserId |
Why we classified it this way
DNS
- Packet Clearing House Packet Clearing House · NS pch1.salesforce-dns.com → 206.223.122.1 AS42 WOODYNET-1 - WoodyNet, Inc., US, pch2.salesforce-dns.com → 199.184.183.1 AS42 WOODYNET-1 - WoodyNet, Inc., US (confidence 90%)
- UltraDNS (DigiCert) UltraDNS (DigiCert) · NS udns1.salesforce.com → 156.154.100.8 AS12008 VERCARA - Vercara, LLC, US, udns2.salesforce.com → 156.154.101.8 AS12008 VERCARA - Vercara, LLC, US, udns3.salesforce.com → 156.154.102.8 AS12008 VERCARA - Vercara, LLC, US, udns4.salesforce.com → 156.154.103.8 AS12008 VERCARA - Vercara, LLC, US (confidence 90%)
CDN & security
- Akamai Akamai (edgekey) · CNAME sdc.prod.communities.salesforce.cdn.edgekey.net; A 23.46.228.178 in 23.46.228.0/24 originated by AS20940; x-akamai-*/akamai-grn header (confidence 99%)
History
| Scan | Status | DNS | CDN & security | CNAME / A | ASN |
|---|---|---|---|---|---|
| 2026-10-17 | live | Packet Clearing House UltraDNS (DigiCert) | Akamai | help.salesforce.com.00d30000000xsfgeas.live.siteforce.com > sdc.prod.communities.salesforce.cdn.edgekey.net > e78038.dsca.akamaiedge.net | AS20940 |