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support.servicenow.com
ServiceNow · tier critical (support / help) · 5.7% of the company's traffic weight · CrUX top 500,000 · scan of 2026-10-17
Akamai Edge DNSDNS (zone servicenow.com)
CloudflareCDN & security
Cloudflare (AS13335)104.18.0.0/20
DNS records
| Status | live |
|---|---|
| CNAME chain | support.servicenow.com.cdn.cloudflare.net |
| A | 104.18.12.102 104.18.13.102 |
| AAAA | 2606:4700::6812:c66 2606:4700::6812:d66 |
| Zone | servicenow.com |
| Zone NS | a1-65.akam.net a11-66.akam.net a12-67.akam.net a13-64.akam.net a24-65.akam.net a26-66.akam.net |
| Origin ASN | AS13335 Cloudflare (AS13335) |
| BGP prefix | 104.18.0.0/20 |
HTTP
| GET / status | 302 |
|---|---|
| /cdn-cgi/trace | cloudflare (colo SEA) |
| cf-ray | a4c1a48d0cd1fa59-SEA |
| location | now |
| server | cloudflare |
| server-timing | t;desc="3a1b10f4c38c", sem_wait;dur=0, sesh_wait;dur=0 |
| set-cookie(names) | BIGipServerpool_hi, JSESSIONID, glide_user, glide_user_session, glide_user_route, glide_node_id_for_js |
Why we classified it this way
DNS
- Akamai Edge DNS Akamai Edge DNS · NS a1-65.akam.net, a11-66.akam.net, a12-67.akam.net, a13-64.akam.net, a24-65.akam.net, a26-66.akam.net (confidence 95%)
CDN & security
- Cloudflare Cloudflare CDN · CNAME support.servicenow.com.cdn.cloudflare.net; A 104.18.12.102 in published cloudflare ranges; A 104.18.12.102 in 104.18.0.0/20 originated by AS13335; /cdn-cgi/trace valid (colo=SEA) (confidence 99%)
Behind the edge / sub-signals
- F5 F5 BIG-IP LTM · cookie BIGipServerpool_hi (confidence 90%)
History
| Scan | Status | DNS | CDN & security | CNAME / A | ASN |
|---|---|---|---|---|---|
| 2026-10-17 | live | Akamai Edge DNS | Cloudflare | support.servicenow.com.cdn.cloudflare.net | AS13335 |